★★★★★

He did a great job. Understood our medical need for sick child and moved us up in the line. Price was afforable.would give him a 10plus

★★★★★

Our AC stopped cooling on one of the hottest days, and we discovered our old R22 system had developed a leak in the refrigerant line. We called Air Factory, and Bill and Eric were at our house within an hour. Even more impressive, they stayed and worked late into the evening to make sure we had cold air again. They quickly found the problem, repaired the hole in the refrigerant line, recharged the system, and had everything running perfectly in about two hours total. Throughout the entire process they were friendly, honest, and took the time to explain what was going on without trying to upsell us. It’s hard to find people who are willing to respond so quickly, work after normal business hours, and genuinely care about getting a family comfortable again. We went from sweating in our house to enjoying cool air the same night. We really appreciated how hard they worked to get our air back on for our family. We’d definitely call Air Factory again and wouldn’t hesitate to recommend them to anyone needing HVAC help.

★★★★★

Service was amazing! We called after work because our house was so hot and Bill and his technician came out at 9:30pm to fix our A/C unit. They were professional, efficient, and so kind. Will continue to call them in the future.

★★★★★

I called this company out of desperation and didn't know how it go. They went on above and beyond and kindness supportive and let me know exactly what the problem was and gave me well options that will fit my budget. Let's just say they got a customer for life I'm so thankful . For their honesty and great great work.